Agency FAQs

When will payments be made?
Payment are made inline with our agency payment schedule, this can be found on our downloads page.
Who do we inform of our rate increase?
This will need to be sent to the clients allocated social worker or local authority for them to approve. We will only be able to pay this once we have received an updated plan from the local authority and received the payment.
Do you provide payment remittances?
All payments are made via BACS quoting the relevant invoice number.